Effective Date: 20th October,2025
Business Name: Asian Grocery Shop
Registered Address: Kansankatu 17, Rovaniemi 96200, Lapland, Finland
Website: asiangroceries.fi
Email: [email protected]

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1. Introduction

Welcome to Asian Grocery Shop (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and online store.
By accessing or making a purchase on this website, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

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2. Scope of Service

Asian Grocery Shop operates as an online grocery retailer offering a wide range of food, beverages, household essentials, and Asian grocery products for pickup and delivery in Finland, primarily in Rovaniemi and the Lapland region.

All purchases made through our website are governed by Finnish law and EU consumer protection regulations.

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3. Account Registration

To place orders, you may need to create an account.
You agree to provide accurate, complete, and current information and to keep your account details up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or delete accounts that are misused or contain false information.

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4. Products & Pricing

All prices on our website are listed in Euro (EUR) and include VAT as required by Finnish law.
We reserve the right to change prices, discounts, or product availability without prior notice.

While we strive for accuracy, occasional errors in product descriptions, images, or pricing may occur.
In such cases, we reserve the right to cancel or adjust orders affected by those errors, and you will be notified immediately.

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5. Orders & Payment

Orders can be placed directly on our website via the shopping cart and checkout process.
Payment methods accepted include:

• Credit/Debit cards (Visa, MasterCard, etc.)
• PayPal
• Klarna
• Cash on Delivery (if available in your area)

All payments are processed securely through GDPR-compliant payment gateways.
An order confirmation email will be sent once your order is successfully placed.

We reserve the right to cancel any order if:

• The product is out of stock,
• Payment is not received, or
• Fraudulent activity is suspected.

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6. Delivery & Pickup

We currently deliver within Rovaniemi and surrounding Lapland areas.
Delivery fees, time slots, and minimum order values are displayed during checkout.

• Pickup: Available at Kansankatu 17, Rovaniemi.
• Delivery: Estimated within 1–2 business days, depending on stock and location.

Delivery times are estimates only. We are not liable for delays caused by external factors such as weather or courier issues.

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7. Returns, Refunds & Cancellations

a. Perishable Goods

Due to the nature of grocery items, perishable or temperature-sensitive goods (e.g., fruits, vegetables, frozen items) cannot be returned unless damaged or incorrect.

b. Non-Perishable Goods

Non-perishable items can be returned within 14 days of delivery, in unopened and resalable condition, in accordance with EU Consumer Rights Directive 2011/83/EU.

c. Refunds

Approved refunds will be processed using the same payment method used during purchase. Refunds may take 5–10 business days to appear in your account.

d. Cancellations

Orders may be canceled before dispatch by contacting us at [email protected]
Once an order is out for delivery, cancellation is no longer possible.

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8. Data Protection & Privacy

Your personal data is collected and processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
By using our website, you consent to our collection and use of data as described in the Privacy Policy.

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9. Intellectual Property

All content on this website — including text, images, graphics, logos, and trademarks — is the property of Asian Grocery Shop or its licensors.
You may not copy, reproduce, or distribute any content without prior written permission.

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10. Limitation of Liability

We make every effort to ensure accuracy and reliability; however, we do not guarantee that our website or services will be error-free or uninterrupted.
To the fullest extent permitted by law, Asian Grocery Shop is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those third-party websites.

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12. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control — including strikes, transport disruptions, pandemics, natural disasters, or government restrictions.

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13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Finland and the European Union.
Any disputes will be resolved under the exclusive jurisdiction of the courts of Rovaniemi, Finland.

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14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will be effective immediately upon posting on this page, with the “Effective Date” updated accordingly.

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15. Contact Us

For questions or concerns about these Terms, please contact us:
📍 Asian Grocery Shop
Kansankatu 17, Rovaniemi 96200, Lapland, Finland
📧 Email: [email protected]
🌐 Website: asiangroceries.fi