Shipping & Delivery Policy
1. Overview
At Asian Grocery Shop, we strive to deliver your groceries fresh, fast, and safely to your doorstep.
This policy outlines our shipping and delivery terms for all online purchases made through our website within Finland.
By placing an order with us, you agree to the terms below.
2. Delivery Coverage
We currently offer delivery services in:
- Rovaniemi city and nearby areas within Lapland
- Delivery outside Rovaniemi may be available upon request (subject to distance and delivery charge)
Before checkout, please confirm that your postal code is within our delivery coverage area.
If your address is outside our coverage, you may still pick up your order from our store location.
3. Pickup Option (Click & Collect)
Customers can choose Pickup at checkout.
Once your order is ready, we’ll notify you by email or SMS.
Pickup location:
📍 Asian Grocery Shop
Kansankatu 17, Rovaniemi 96200, Lapland, Finland
Pickup hours:
🕓 Monday – Saturday: 10:00 AM – 8:00 PM
🕛 Sunday: 12:00 PM – 6:00 PM
Please bring your order confirmation email or order number when collecting your order.
4. Delivery Timeframes
Orders are typically delivered within:
- Rovaniemi city: 1–2 business days
- Nearby Lapland areas: 2–4 business days
Delivery times may vary depending on:
- Product availability
- Weather or seasonal conditions
- Courier delays (especially in rural or remote areas)
We always aim to deliver within the estimated timeframe, but we cannot guarantee exact delivery times.
5. Delivery Fees
Delivery fees depend on the order total, delivery location, and delivery method.
Estimated charges (subject to update):
| Order Value (€) | Delivery Type | Delivery Fee (€) |
|---|---|---|
| Below €50 | Standard Delivery | Based on location |
| Above €50 | Free Delivery | €0.00 |
All delivery fees are shown at checkout before payment.
6. Order Processing
- Orders placed before 4:00 PM are processed on the same day.
- Orders placed after 4:00 PM are processed the next business day.
- Orders placed on Sundays or public holidays will be processed on the next working day.
You’ll receive an email or SMS confirmation once your order is dispatched.
7. Delivery Attempts
Our delivery partner will attempt delivery at your provided address.
If you are unavailable:
- The driver may contact you via phone or SMS.
- If the delivery fails, your order may be returned to the store or rescheduled.
Re-delivery charges may apply for repeated failed delivery attempts.
8. Delivery of Perishable Items
We handle all fresh, frozen, and perishable products with care to ensure quality and food safety.
Customers are advised to receive deliveries promptly upon arrival to maintain freshness.
We are not responsible for spoilage or quality loss if:
- You fail to receive or collect the order on time, or
- The delivery address provided is incorrect.
9. Order Tracking
Once your order has been dispatched, you’ll receive:
- A tracking number (if courier-based delivery), or
- A delivery confirmation message (for local in-house deliveries).
For updates, contact us at [email protected] with your order number.
10. Delivery Delays
We aim to deliver all orders within the stated timeframe.
However, delays may occur due to:
- Weather conditions (snow, storms, etc.)
- Public holidays or courier issues
- Inventory or supply chain delays
If we anticipate a delay of more than 48 hours, we will notify you by email or phone.
11. Incorrect or Damaged Deliveries
Please check your order immediately upon delivery.
If you receive damaged, missing, or incorrect items, notify us within 24 hours at [email protected] with:
- Your order number
- Photos of the issue
We’ll resolve the matter promptly by sending replacements or issuing a refund as per our Refund & Return Policy.
12. Ownership & Risk
Ownership of goods passes to you once full payment is received.
However, the risk of damage or loss transfers upon successful delivery to your specified address or pickup.
13. Holidays & Weather Disruptions
During holidays or extreme weather conditions, delivery services may be delayed.
We appreciate your understanding and patience during such periods.
14. Contact Us
For delivery-related inquiries or special delivery requests, contact us:
📧 Email: [email protected]
📞 Phone: [Insert phone number]
📍 Address: Kansankatu 17, Rovaniemi 96200, Lapland, Finland
We’ll respond within 24–48 hours.